Hardware & Software Support Services
Attar Brothers Trading & Marketing offers a wide range of services to support both hardware and software products at every stage of the product life cycle.
Systems Management & Networking Services
We offer a comprehensive set of global systems management and networking services to help you manage your host-centric, distributed, desktop, and network environments. Our services encompass the entire life cycle, from assessment, strategy, and design to implementation and operational services.
Integrated Technology Services
Top-line project management experts will layout the most effective means of reaching your IT objectives including network design, facility construction or renovation, environmental assessments and optimal resource
allocation. Innovative, integrated, multi-vendor solutions from the best people in the field.
Business Recovery Services
Attar Brothers Trading & Marketing Business Recovery Services provide our clients with the capability to design, implement and test enterprise-wide disaster recovery plans for their critical applications. A full package of Disaster Recovery services includes:
• Managing Risk and Avoiding Disasters
• Developing an enterprise-wide recovery strategy
• Developing and implementing the Recovery Plan
Attar Brothers Trading & Marketing Professional Services
Our Professional Services leverages a significant local presence, an extensive business partner network and a wealth of resources from IBM Global Services to deliver a comprehensive suite of professional services to its
customers. Whatever your needs, Attar Brothers Trading & Marketing Professional Services provides unique value through our technology background and business expertise, for your competitive advantage through our integrated business and IT solutions.
As the leading IT provider in the country, we offer customers a wide range of support options covering both hardware and software.
Hardware Support
In addition to planning and effecting your hardware installation, we can also migrate your equipment. Additionally, should problems occur with your IBM or other vendor systems, we have maintenance options that include warranty and preventative maintenance plans.
Software Support
Our software specialists offer technical support for a wide range
of problems including:
• Installation/migration
• Design/customization
• Product tuning/performance
• Product operation
• Back-up recovery procedure
• System management
• Product compatibility, functionality and inter-operability
• Identification of non-defect problems (wrong parameter, configuration
errors, operator errors, installation errors and product misuse)
• Requirements for customized preventive service information